Downgraded 21 day and counting

I was **** to by your consultant who called me on friday to say my upgrade is being reversed on friday it wasnt neither was i called to arrange for a re upgarade of the exact same phone nor was my phone replaced as per your website<br> <br> i ordered a brand new phone it worked for a few hours but it was a defective device i reported it the next day it stopped working screen went grey had to wait 3 weeks for it to be collected and now ur call centre says i must wait 14 days for it to be reversed as it only starts from the day it was collected <br> <br> I would now like to officially say **** you guys im cancelling the contract i just need to know when the upgrade will be reversed and the date to go in to give notice<br> <br> It has been way to ****ty an experience to upgrade online with vodacom ill replace the screen on my old phone thank you very much for wasting 23 days of my life struggling to upgrade ill take my 400 rand somewhere else <br> <br> And ur call centre agents need training on ur policies i<br> <br>