Downgrade with Vodacom? They'll make sure you pay.

On the 3rd of Jan, I called your call center to downgrade my contract plan as i do not want a new device now. My normal payment is R650. I was told by the consultant that i would pay the installments plus 20, so 670 for the follown TWO months after which i would pay for the new plan. I asked her explicitly what the cost were that were involved. With my next invoice i saw no mention of this amount so i queried it. I was then told i would pay for my current contract for longer. I called again to be told, the second consultant was wrong and the first one had it right. So you debited the 1st 670 on the first of feb and now cor the 2nd one in March, but i was just informed that i will pay for this device and the new contract until end June. Ot was confirmed that my first device payment went off in April 2018. 24 months from that is April 2020. My contract ends on the 14th of March... So if i just ended it, would you have still charged me two to three months extra? Your consultant is pretty sure that you dont work two months back with your accounts, yet she says im am being billed for January in March, the invoice says Feb... So some clarity would be nice. I am pretty sure you're over billing me for the handset I have. I could even understand if i paid till May, but June/July? lf i call in April are you going to say August? Please refer to the recordings... And please tell me for sure now how long I am gonna be paying for a 24 month contract that ends in March, latest end April.