Downgrade when you must upgrade

On my arrival at Vodacom shop to go for my upgrade I was told that I can get a phone but that I must pay in R7000 and my contract subscription will be R150 so effectively I must downgrade. My current subscription is R590 and I still top up with atleast R250 every month. I am to be honest disgusted with the way that the staff treat you with a no care attitude after I told them that I think the best decision for me is to move to a new service provider. <br> <br> All this after 8 years with them and multiple accounts and even at this moment on their system it shows Im a good customer.