Downgrade to Vodacom

<p>To follow are the details of my most recent experience with the Vodacom upgrades department.</p> <p>Thursday 21 July (11h00):</p> <p>I requested a call back with regard to an upgrade to my cellphone contract. Consultant called within 2 hours to process upgrade. I was assured the upgrade would be processed in 3-5 working days. I received a text message confirming that an "upgrade quotation" had been generated. When logged in to my online profile, it indicated "upgrade in progress".</p> <p>Monday 25 July (15h00):</p> <p>I phoned Vodacom Online customer care ( ********** 4) to query status of upgrade. Informed of delays, but assured I would be contacted by Friday 29 July regarding delivery of requested device.</p> <p>Friday 29 July (13h40):</p> <p>No word from Vodacom regarding upgrade. I contacted customer care to get some answers. I was told a special meeting had been held to address delays with processing of upgrades. I was assured by the consultant that I would be contacted on Monday 1 August (the start of the new month in which the upgrade would take effect) with regard to delivery.</p> <p>Tuesday 2 August (10h30):</p> <p>After hearing nothing on Monday 1 August, I called Vodacom Online once again. Miraculously, I was told that my upgrade had been dispatched and would be arriving on Thursday 4 August or Friday 5 August, latest. Finally, some good news!</p> <p>Friday 5 August (08h40):</p> <p>Having heard nothing from Vodacom (as has been the experience all along), I called customer care to ask when I could expect delivery of my device and the new contract to take effect. I was informed (to my utter disbelief) that the upgrade request had EXPIRED and I would need to begin the process again!! I was told my compliant would be escalated and the consultant who had processed my initial upgrade request would contact me before the end of business on Friday 5 August. Needless to say, I have yet to receive this call, just as I have yet to receive a single call from Vodacom throughout the 2-week (non)-upgrade process.</p> <p>Monday 8 August (22h30):</p> <p>Logging into my Vodacom profile, I now see that my account is once again eligible for an upgrade and the previous upgrade has been cancelled.</p> <p>Now to begin the downgrade process once again.</p>