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Jeandre S
1 reviews | Active since Jan 2020
29 Jan 2020, 12:05
Downgrade penalties
I have been a long standing customer with Vodacom for many years. I called them to downgrade my contract, because the new red plan they put me ons is to expensive. Then they want to charge me a penalty for trying to downgrade after all this years. This is unexplainable as soon as my contract expires im going to leave!!
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Replies (2)
Vodacom's replyOfficial
29 Jan 2020, 13:53Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2020, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
10 Feb 2020, 15:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you been in contact with our Service Consultants on the 29-01-2020. Kindly note that the feedback provided is correct and remains the same. Please select the link below to fami****ize yourself with the T&C's for Migrations. Section 6.1.1. Regards, Consumer Website Team
Best regards,
Vodacom's reply10 Feb 2020, 15:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you been in contact with our Service Consultants on the 29-01-2020. Kindly note that the feedback provided is correct and remains the same. Please select the link below to fami****ize yourself with the T&C's for Migrations. Section 6.1.1. Regards, Consumer Website Team
Best regards,