1 reviews | Active since Oct 2012
Downgrade - Pathetic Service
I wanted to downgrade my account/package - as I felt I was spending close to R800pm for nothing - I went to a Vodacom store in Langenbaan - told them the situation - and they politely said NO PROBLEM - we will downgrade You to a lower package - I signed some documents - with writing so small You need Binoculars to see it - well the following month I got an account that was just about double my previous years of years account - I queried the charges - and queried again and again - no reponse to my query - so I just stopped paying - NO RESOLVED QUERY - NO PAYMENT - So now because of Vodacom - I am listed on the Credit Bureau - I get calls from Vodacom to say PAY - I suppose I must just pay - and they wont worry about the query - typical
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team