Down with Vodacom

Absolutely pathetic service! I have been a Vodacom customer for over 10 years, more recently a Fiber customer from when Fiber became available in my area. 4 months ago I moved to a different address and logged a call to simply use the same router and same Frogfoot supplier at the new address, since my first call and several emails sent as well as over 20 phone calls I still have not received any feedback, I have been paying for the service as it is a contract but with no internet or any service from Vodacom. This is by far the worst service I have ever experienced, and this from a very large corporation who promises service.