AG
Andrew G
1 reviews | Active since Apr 2015
14 Jul 2020, 15:53
Down, down, down...
No service in Byrne 3780 from 9pm Monday 13 July until now - 15:51 14 July. Yet MTN and other providers are up. Please advise how I cancel my personal contract with Vodacom. It's a waste of time paying every month for a non-existant service. Please advise how Vodacom will refund me for my monies lost whilst the service is down. Thank you.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Jul 2020, 07:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Jul 2020, 07:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jul 2020, 09:10Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has already been logged to our Network Department and the feedback refer as follows: Dear Customer, please be advised your network problem has been investigated and found that the coverage is poor within the area. We have a new planned tower that will improve and increase the coverage of your area.We cannot provide a timeframe for completion of these projects due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Our records indicate that the team has already assisted with cancellation as requested.
Apologies for any inconvenience this may have caused.
Regards Consumer Website Team
Apologies for any inconvenience this may have caused.
Regards Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2020, 09:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query has already been logged to our Network Department and the feedback refer as follows: Dear Customer, please be advised your network problem has been investigated and found that the coverage is poor within the area. We have a new planned tower that will improve and increase the coverage of your area.We cannot provide a timeframe for completion of these projects due to 3rd party involvement and would like to thank you for your patience and understanding in this regard. Our records indicate that the team has already assisted with cancellation as requested.
Apologies for any inconvenience this may have caused.
Regards Consumer Website Team
Apologies for any inconvenience this may have caused.
Regards Consumer Website Team
Best regards,