MB
Mario B
1 reviews | Active since Jan 2010
13 May 2021, 16:32
Down and out
I recently signed up to TWO new Vodacom contracts. Needless to say, I have had service issues with reception.
But my real issue is that I have requested an ad-hoc itemised bill on my account and Vodacom has already billed me 3 TIMES but I haven't actually received the itemised bill!!!!
How is this possible? Why have you charged me for something and never sent me the actual report???
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Vodacom's replyOfficial
14 May 2021, 07:14 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 May 2021, 07:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team