AG
Andrew G
1 reviews | Active since Apr 2015
08 Sept 2021, 08:02
Down again
No service again in Byrne 3780. Please recify immediately, and credit my account accordingly for 12 hours Vodaom downtime. Thank you. BTW - when there is no Vodacom service, Vodacom, you will not be able to reach me on my Vodacom number - do you realise that?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Sept 2021, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Sept 2021, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AG
Andrew G's updateReviewer Update
09 Sept 2021, 10:15Vodacom's online ChatBot goes into a loop when you report a fault. Vodacom Online Chat gives a message that all the consultants are unavailable, and automatically ends the Chat session. If you call the Help Centre, you are give the message that they are currently experiencing high call volumes, so please use other methods of contacting Vodacom. None of which work. Makes one wonder about Vodacom. I'm trying to contact Vodacom as they have provided us in Byrne with a 2G/Edge service intermittently for the past 72 hours and I want to know when this year full service will be resumed. Please call me on *** as the Vodacom service is not operational. Thank you.
AG
Andrew G's update09 Sept 2021, 10:15
Reviewer Update
Vodacom's online ChatBot goes into a loop when you report a fault. Vodacom Online Chat gives a message that all the consultants are unavailable, and automatically ends the Chat session. If you call the Help Centre, you are give the message that they are currently experiencing high call volumes, so please use other methods of contacting Vodacom. None of which work. Makes one wonder about Vodacom. I'm trying to contact Vodacom as they have provided us in Byrne with a 2G/Edge service intermittently for the past 72 hours and I want to know when this year full service will be resumed. Please call me on *** as the Vodacom service is not operational. Thank you.