AG
Andrew G
1 reviews | Active since Apr 2015
08 Jan 2021, 12:43
Down again!
Byrne 3780 no service AGAIN. Vodacom has been down more than up so far in 2021. Please reduce my account accordingly. I don't see why I should pay for a service you do not deliver. Thank you.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2021, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2021, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AG
Andrew G's updateReviewer Update
11 Jan 2021, 11:45To speed up your process, I have conducted my own investigation into the matter and find that Vodacom needs to communicate with Eskom in regard to the lack of power to the tower that serves the Byrne 3780 district. Please could this take place as a matter of urgency, as Byrne has been out of comms service since 12 noon Friday 8 January 2021. Thank you. You can contact Ms Agnes Mlambo for assistance. ***.
AG
Andrew G's update11 Jan 2021, 11:45
Reviewer Update
To speed up your process, I have conducted my own investigation into the matter and find that Vodacom needs to communicate with Eskom in regard to the lack of power to the tower that serves the Byrne 3780 district. Please could this take place as a matter of urgency, as Byrne has been out of comms service since 12 noon Friday 8 January 2021. Thank you. You can contact Ms Agnes Mlambo for assistance. ***.