AO
Altus O
1 reviews | Active since Sept 2016
01 Apr 2022, 00:00
Doubtful Business Practices
The keys promo was said to end midnight 31/03/22, expiring rewards recieved during said promo. However, before midnight on 31/03/22 unused rewards was simply removed. Might be a 'simple' issue, but enough to distrust other departments of the company.
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Replies (2)
Vodacom's replyOfficial
01 Apr 2022, 07:16 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2022, 07:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Apr 2022, 18:29Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that we can close the query. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2022, 18:29
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you confirmed that we can close the query. Regards Consumer Website Team
Best regards,