Doubly Disappointing

A few weeks back my contract number was changed. After this change was implemented my old number stopped working. This was fine. But the new number was also not working for incoming calls. Outgoing calls are fine. So now I'm stuck with both numbers saying: "number doesn't exist" whenever someone phones either number. I initially thought the issue would be resolved after 24 hours as the Vodacom phone consultant had said so. Now it's been nearly three weeks of my life's destruction as no one is able to call me on both the new and old numbers.

To add injury to insult, I've just been told by the call centre that this issue won't escalated. She says I'm going to get a response in about a week. Who gives Vodacom the right to do such shoddy and unprofessional work and still have the audacity to tell you they won't expedite a resolution to a mess that they have negligently created? I am fuming, I don't understand these people. This is so unnecessary and should have been resolved three weeks ago.

Even when I call their call centre, no one cares enough to see or understand the seriousness of this situation!