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Marcel T
1 reviews | Active since Jan 2021
04 Jan 2021, 13:03
Doubled billed
On the 5 November 2020 I transfer and renew two data contracts from my mom's name to my name. The transfer was completed without any problems but got billed pro-rata for November 2020 on my December 2020 invoice and my mom got billed in full at the end of November 2020. Tried to phone Customer Care but get transferred to the Tobi Bot.
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Replies (4)
Vodacom's replyOfficial
04 Jan 2021, 15:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2021, 15:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Marcel T's updateReviewer Update
06 Jan 2021, 11:48No one tried to contact me
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Marcel T's update06 Jan 2021, 11:48
Reviewer Update
No one tried to contact me
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Marcel T's updateReviewer Update
07 Jan 2021, 09:44Still no contact from a consultant
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Marcel T's update07 Jan 2021, 09:44
Reviewer Update
Still no contact from a consultant
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Marcel T's updateReviewer Update
14 Jan 2021, 11:38Good day, I only received one phone call and then you spoken once to my mom( the account holder), there are no other calls from you to me only the one call on the 12 January 2021 at 10:25 so do not say you " that we were not able to make contact with you after few times". So you billed her for November 2020 after we transferred the two contract to my name on the 5 November 2020 and then you billed me for November 2020 as well. So how is the billing then correct?
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Marcel T's update14 Jan 2021, 11:38
Reviewer Update
Good day, I only received one phone call and then you spoken once to my mom( the account holder), there are no other calls from you to me only the one call on the 12 January 2021 at 10:25 so do not say you " that we were not able to make contact with you after few times". So you billed her for November 2020 after we transferred the two contract to my name on the 5 November 2020 and then you billed me for November 2020 as well. So how is the billing then correct?