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adrian R

1 reviews | Active since Jan 2018

11 Jan 2018, 10:37

Double your Date and Vodafone Live

Vodacom runs a promotion for double your data when you purchase data on the Vodacom app. That is what I always do and receive the sms that states that I have qualified for the double data. But every single time. They do not double that data. Soo I have to call to get that rectified every time. Also the data support number does not help at all.

Then secondly I have seen that Vodafone live has been going off my account and that when I call to get It cancelled the call centre tells me that they can not seem to find the Vodafone live charges on my invoices but I check and they are there every single month this also need to be cancelled.

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Replies (2)
Vodacom
Vodacom's reply11 Jan 2018, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply11 Jan 2018, 14:41
Official

Good day Adrian,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Vodacom Consumer Website Team