BR
Bhavin R

1 reviews | Active since Jul 2016

17 Jul 2016, 08:59

Double your data ****!

<p>I recently bought a double your data package on vodacom for R79 valid for a week and 2 days before my bundle expired. Vodacom chose to charge me another R79 without any notice. When I called customer care and enquired as to why this happened, vodacom said that this happened because the internet ran through my airtime. But the funny thing was, I still had data left in my package. So the two people I spoke to on customer care, Brenda and Joseph repeatedly put me on hold and insisting that the internet used my airtime. It cannot be a coincidenc that R79 was used or ****** from my account. Vodacom ****s and lies to people and puts people on hold for hours hoping we would forget about it! After spending over an hour on the phone listening to excuses I hung up. All I want is an explanation and a refund!</p>

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Replies (1)
Vodacom
Vodacom's reply17 Jul 2016, 09:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,