1 reviews | Active since Oct 2018
Double Your Data falsely advertised in My Vodacom app
Very disappointed and frustrated with Vodacom right now. I bought a 20 GB X 2 data bundle for R1010 via their My Vodacom app, but I only received 20 GB! When I phoned Vodacom Customer Care to enquire as to the whereabouts of the other 20 GB that I was supposed to receive, they informed that the Double Your data promotion is no longer available and that they forgot to update the info in their app to reflect it! The worst part is that they refused to refund me half the cost of the data, AND they refused to offer ANY kind of compensation for my wasted money! ****** con artists!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved.
Regards
Consumer Website Team