LR
Leon R
1 reviews | Active since Jun 2017
07 Jan 2018, 12:00
Double Your Data
Having downloaded the Vodacom App, I bought (using my banking details) 2 GB worth of data. I therefore expected to see an additional 2 GB when I viewed my balances. However, there is only the original 2 GB that I bought - nothing else. Is this a ****? Misleading? False information? I followed the 'simple' procedure as advertised and got no double data back.
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Replies (2)
Vodacom's replyOfficial
07 Jan 2018, 12:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2018, 12:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Jan 2018, 11:53Good Day Leon,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,
Vodacom's reply09 Jan 2018, 11:53
Official
Good Day Leon,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.
Regards
RO
Best regards,