HB
Hemant B
1 reviews | Active since Jun 2012
02 Jan 2023, 20:34
Double VAT charge by Vodacom
I have been a client of Vodacom for many years and have several contracts with them. Since lickdown I have been using Vodacom pay for Google playstore purchases and the process is seamless as it just gets added to my bill. These playstore purchases are VAT inclusive as per the receipt however Vodacom charges VAT again on the monthly invoice. I have raised this with them twice with no feedback on the double VAT charge.
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Replies (3)
Vodacom's replyOfficial
03 Jan 2023, 08:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jan 2023, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HB
Hemant B's updateReviewer Update
05 Jan 2023, 11:12Dear Vodacom, I disagree with your post that VAT is not charged twice. I had a look at all my google playstore purchases done between 01 Jan 2023 and 03 Jan 2023 and the total is R2490.90 however on the Vodacom app the amount reflects R2843.79, the difference of R373 being VAT. This is a double charge as the playstore receipt clearly indicates that the purchase is VAT inclusive. Please can you go do proper work and investigations before responding to queries. I will be taking this up with ICASA as well.
HB
Hemant B's update05 Jan 2023, 11:12
Reviewer Update
Dear Vodacom, I disagree with your post that VAT is not charged twice. I had a look at all my google playstore purchases done between 01 Jan 2023 and 03 Jan 2023 and the total is R2490.90 however on the Vodacom app the amount reflects R2843.79, the difference of R373 being VAT. This is a double charge as the playstore receipt clearly indicates that the purchase is VAT inclusive. Please can you go do proper work and investigations before responding to queries. I will be taking this up with ICASA as well.
HB
Hemant B's updateReviewer Update
09 Jan 2023, 14:44Hello Vodacom, are you too big to reply to the query sent other than the 1 liner sent with zero investigations. I will give you another 5 business days as per ICASA guideline before i escalate you. Maybe i must go directly to the CEO for assistance as customer care has no client centricity or care about client issues.
HB
Hemant B's update09 Jan 2023, 14:44
Reviewer Update
Hello Vodacom, are you too big to reply to the query sent other than the 1 liner sent with zero investigations. I will give you another 5 business days as per ICASA guideline before i escalate you. Maybe i must go directly to the CEO for assistance as customer care has no client centricity or care about client issues.