TJ
Tanya J

1 reviews | Active since Dec 2015

25 May 2016, 05:52

Double up your pocket they slick!

<p>I tried buying the double your data first time it said i did not have enough airtime which in fact i did! Second time i selected option 2 that would give me 7days but they gave me option 1. I phoned customer service took forever to talk to a consultant, they asked me to hold the line and hung up on me after doing verification! Phoned again, a very rude 'Luto' answered, she said they cant fix what i did, i explained over and over i selected option 2!! But got 1! I asked her is this n money making scheme, giving us what they want so we would have to buy again and they turn around saying.. Owh u did it not us! I am perfectly in my right mind and i know i selected option 2! Now i have to buy data again and they smile! *****s! </p>

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Replies (1)
Vodacom
Vodacom's reply25 May 2016, 07:15
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team