1 reviews | Active since Aug 2016
Double trouble over data deal.
I was told after getting one gig of data that the problem was solved.... NO IT IS NOT...
Hello Lesley Abels. VODACOM I do not think that the case has been resolved at all. Over the past months I have purchased huge quantities of data from Vodacom using the app. The double data deal ran over a 4 month period and over that 4 months I received no additional data from the deal..
Now you come with a lame excuse to tell me after giving me 1 gig of data that the case is solved. This month alone I have purchased over 2 gig of data. The other months more or less the same...
And my data just disappears by itself....
Please look at my account purchases over the time of the double data deal and correct the data that is owing to me for the duration of the promotion.
John
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
