CF
Crisalda F
1 reviews | Active since Feb 2018
01 Feb 2021, 06:32
Double the bill because the system didn't update on time
I used the vodacom app to pay my bill on 29.01.21. It didn't update on time so vodacom debited me today 01.02.21. I need the money to be put back in my account immediately. My mortgage won't go off now and my bank will call and harass me for it because vodacom systems don't update on time. I received a confirmation sms that the bill was paid but vodacom still debited me. I need the money refunded back into my account. Not credited for next month's bill. I need to pay my mortgage today. I need the money put back in my account today. Someone help me. Don't tell me it takes 24 hours to process and all the nonsense you tell your customers because of your delayed service. I'm not going to call and be put on hold so *********** people can make me hold while they find a supervisor which vodacom doesn't seem to have much of. I need this resolved today.
Helpful (0)
Replies (9)0
Replies (9)
Vodacom's replyOfficial
01 Feb 2021, 07:39 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Feb 2021, 07:39
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CF
Crisalda F's updateReviewer Update
01 Feb 2021, 13:05It's been 6 hours. No one has contacted me. I've been on hold with vodacom for 17 mins and no one has answered as yet. When is this issue going to be resolved. I need the funds in my account today for my mortgage payment to go off tonight.
CF
Crisalda F's update01 Feb 2021, 13:05
Reviewer Update
It's been 6 hours. No one has contacted me. I've been on hold with vodacom for 17 mins and no one has answered as yet. When is this issue going to be resolved. I need the funds in my account today for my mortgage payment to go off tonight.
CF
Crisalda F's updateReviewer Update
01 Feb 2021, 13:29No supervisors at vodacom. They're all attending to other calls
So how does this work
You send a message to placate Peter n then you make me wait for service delivery because of your *********** staff that cannot assist.
So how does this work
You send a message to placate Peter n then you make me wait for service delivery because of your *********** staff that cannot assist.
CF
Crisalda F's update01 Feb 2021, 13:29
Reviewer Update
No supervisors at vodacom. They're all attending to other calls
So how does this work
You send a message to placate Peter n then you make me wait for service delivery because of your *********** staff that cannot assist.
So how does this work
You send a message to placate Peter n then you make me wait for service delivery because of your *********** staff that cannot assist.
CF
Crisalda F's updateReviewer Update
01 Feb 2021, 14:00Thabisile was supposed to contact me after she finished her other call. That was an hour ago
So this is what I mean by pathetic customer service
Vodacom does not have any competent staff nor does it have any experienced professional supervisors.
How long does it take THE SUPERVISOR THABISILE TO CONTACT ME. could it be she's on lunch break now because I don't see how a call could take an hour to resolve with another customer but no one cares about returning my call
So this is what I mean by pathetic customer service
Vodacom does not have any competent staff nor does it have any experienced professional supervisors.
How long does it take THE SUPERVISOR THABISILE TO CONTACT ME. could it be she's on lunch break now because I don't see how a call could take an hour to resolve with another customer but no one cares about returning my call
CF
Crisalda F's update01 Feb 2021, 14:00
Reviewer Update
Thabisile was supposed to contact me after she finished her other call. That was an hour ago
So this is what I mean by pathetic customer service
Vodacom does not have any competent staff nor does it have any experienced professional supervisors.
How long does it take THE SUPERVISOR THABISILE TO CONTACT ME. could it be she's on lunch break now because I don't see how a call could take an hour to resolve with another customer but no one cares about returning my call
So this is what I mean by pathetic customer service
Vodacom does not have any competent staff nor does it have any experienced professional supervisors.
How long does it take THE SUPERVISOR THABISILE TO CONTACT ME. could it be she's on lunch break now because I don't see how a call could take an hour to resolve with another customer but no one cares about returning my call
CF
Crisalda F's updateReviewer Update
01 Feb 2021, 14:26So Thabisile called me back and said I called too late for it to be resolved today. If action was taken at the time of my initial post this matter would have been resolved today. Now I'm going to be charged additional interest on my mortgage for a days late payment hoping that the debit will be reversed by tomorrow. She said she did everything she could but it might not be reversed today.
So VODACOM HELLO PETER COMPLAINTS DEPARTMENT
are you going to give me the money to pay my bank the interest it's going to charge me if the mortgage is not paid on time.
I'm so happy there's a time stamp on these messages so you can see incompetence in action.
Reverse the debit today or do it tomorrow and pay my bank the interest its going to charge me for an unpaid mortgage
So VODACOM HELLO PETER COMPLAINTS DEPARTMENT
are you going to give me the money to pay my bank the interest it's going to charge me if the mortgage is not paid on time.
I'm so happy there's a time stamp on these messages so you can see incompetence in action.
Reverse the debit today or do it tomorrow and pay my bank the interest its going to charge me for an unpaid mortgage
CF
Crisalda F's update01 Feb 2021, 14:26
Reviewer Update
So Thabisile called me back and said I called too late for it to be resolved today. If action was taken at the time of my initial post this matter would have been resolved today. Now I'm going to be charged additional interest on my mortgage for a days late payment hoping that the debit will be reversed by tomorrow. She said she did everything she could but it might not be reversed today.
So VODACOM HELLO PETER COMPLAINTS DEPARTMENT
are you going to give me the money to pay my bank the interest it's going to charge me if the mortgage is not paid on time.
I'm so happy there's a time stamp on these messages so you can see incompetence in action.
Reverse the debit today or do it tomorrow and pay my bank the interest its going to charge me for an unpaid mortgage
So VODACOM HELLO PETER COMPLAINTS DEPARTMENT
are you going to give me the money to pay my bank the interest it's going to charge me if the mortgage is not paid on time.
I'm so happy there's a time stamp on these messages so you can see incompetence in action.
Reverse the debit today or do it tomorrow and pay my bank the interest its going to charge me for an unpaid mortgage
CF
Crisalda F's updateReviewer Update
02 Feb 2021, 12:06I'm still waiting for Vodacom to get back to me. I had to pay R45 to reverse the debit order so I could pay my mortgage although it was a day late. I got charged for unpaid debit order and another charge for insufficient funds in the account because Vodacom did not reverse the money on time.
Who's paying all my bank charges AND LATE PAYMENT FEES?!
VODACOM IS DISGRACEFUL
PATHETIC CUSTOMER SERVICE
I AM VERY DISAPPOINTED
Who's paying all my bank charges AND LATE PAYMENT FEES?!
VODACOM IS DISGRACEFUL
PATHETIC CUSTOMER SERVICE
I AM VERY DISAPPOINTED
CF
Crisalda F's update02 Feb 2021, 12:06
Reviewer Update
I'm still waiting for Vodacom to get back to me. I had to pay R45 to reverse the debit order so I could pay my mortgage although it was a day late. I got charged for unpaid debit order and another charge for insufficient funds in the account because Vodacom did not reverse the money on time.
Who's paying all my bank charges AND LATE PAYMENT FEES?!
VODACOM IS DISGRACEFUL
PATHETIC CUSTOMER SERVICE
I AM VERY DISAPPOINTED
Who's paying all my bank charges AND LATE PAYMENT FEES?!
VODACOM IS DISGRACEFUL
PATHETIC CUSTOMER SERVICE
I AM VERY DISAPPOINTED
CF
Crisalda F's updateReviewer Update
02 Feb 2021, 14:12Still no response. Does anyone check these posts. Or... Do they only respond to the initial review to placate Peter
CF
Crisalda F's update02 Feb 2021, 14:12
Reviewer Update
Still no response. Does anyone check these posts. Or... Do they only respond to the initial review to placate Peter
CF
Crisalda F's updateReviewer Update
02 Feb 2021, 19:022 days later and still nothing has been done. No response from vodacom. Not even a courtesy call to apologize for the inconvenience caused.
PATHETIC service
PATHETIC service
CF
Crisalda F's update02 Feb 2021, 19:02
Reviewer Update
2 days later and still nothing has been done. No response from vodacom. Not even a courtesy call to apologize for the inconvenience caused.
PATHETIC service
PATHETIC service
CF
Crisalda F's updateReviewer Update
05 Feb 2021, 14:35Vodacom added R100 to my bill instead of crediting my account with R100.
What exactly have you advised accordingly.
Your agent said I would be credited but now I see I'm in more debt
What exactly have you advised accordingly.
Your agent said I would be credited but now I see I'm in more debt
CF
Crisalda F's update05 Feb 2021, 14:35
Reviewer Update
Vodacom added R100 to my bill instead of crediting my account with R100.
What exactly have you advised accordingly.
Your agent said I would be credited but now I see I'm in more debt
What exactly have you advised accordingly.
Your agent said I would be credited but now I see I'm in more debt