Double standards when it comes to applying and agents not trying to assist

Yesterday i received a call from Vodacom direct stating that i qualify for a contract and receiving one of the latest smartphones they have on offer. I stated to the agent i am just waiting for my new credit report and then i will make a decision. Today i tried applying online received a call, phone got cut and received an email stating i was declined. Phoned in a couple of minutes ago to find out the reason, when i enquired about if the agent can possibly speak to the back office to try and assist to override and approve as the information on the credit bureau has not properly been updated and i have the proof on my side that everything is cleared and up to date. Phone call got cut again and they did not even bother to phone back to try and assist. I am also aware of the back office due to agents advising me this back in August 2022 that they can assist clients if possible.

I am availble for any agent whom is willing to assist to contact me.