DOUBLE STANDARD AND *****ING MONEY WHEN ACCOUNT IS PAID UP TO DATE!!!

Vodacom have double standards and very rude. I am the sole breadwinner and my bank account was closed to prevent unpaid debtor orders. I paid them at a store In Greenstone Edenvale. On 30/11/24 my account was R200.00 in advance and the guy who assisted me said to pay R400.00. I called Vodacom on 3/12/24 on 082135 (I have a call recording of this conversation), the agent who assisted me confirm that the debit order has been cancelled). today received sms stating to contact the collecting department. The lady in collections was very rude stating the account is R233.00 in arrears due to unpaid debit orders. How can that happen when the account was paid up to date on the 30th November 2024. When i told her i will not pay for penalties the debit order was cancelled, she now threatens to suspend my services!!