Double Standard

<p>Why the double standard, ll I ever wanted since 01-01-2017 is for the upgrade to be reversed. Numerous calls, with account holder present has been made. Escalated to death, yet nothing happened, only to be told that the request is eiher stuck or wrong action was taken. Again I am to to be happy with ****py service, ****py call plan, ****py annoying request to once again have account holder pestered and plaqued due to the inefficiency pf staff. Enough is enough. I ask again, why was this not asked on call with Oupa @ retentions, he proceeded with the requset, submitting another form, and discussing account at length? </p>