MK
Mbuso K

1 reviews | Active since Aug 2022

12 Aug 2022, 10:39

DOUBLE-SIES VODACOM!

Vodacom installed fibre for me on 28 July, which is still working. On the 8th of August, after I posted my review on Hello Peter, they said one of their consultants would contact me, and I am still waiting. I work from home, and my son studies online, and we have spent a lot on data, thanks to Vodacom.

I put my pride aside two days ago and called them once again and the circus continues. Everyone keeps on blaming someone - the biggest culprit being Nokia and some Nompumelelo Haga.

The consultants keep telling me the same lies...apparently, Ms. Haga who has been assigned my case, and it is only her in the entire company who can attend to my matter. I asked them if they were sure she still works for the company, and they said she does... I continue to wait impatiently!

0
Replies (1)
Vodacom
Vodacom's reply12 Aug 2022, 14:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,