Double payment on Vodacom account

Item: Vodacom
Rating: 5
Author: Monica N

Vodacom does not want pay money back if you ask them and they made an mistake. I paid my account double logged a call on 13 May. I was promised that the money will be paid back within 14 days. Nothing happened. I really don't know what to do about this situation. They are only giving me excuses.

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Replies (1)

Vodacom's replyOfficial

09 Jun 2022, 08:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply09 Jun 2022, 08:19

Official