Double payment

<p>I requested a quote to cancel two of my contracts, I received the quotes on the 5th of September 2016.</p> <p> </p> <p>I settled as per the quote (reference N ********** -4) on the 17 September 2016.</p> <p> </p> <p>The amount for the two contracts was taken off my account at the beginning of October. I have been told repeatedly that the money is owed to me but I am getting no joy in getting my refund.</p> <p> </p> <p>I phoned again today (7 December 2016 at 13h30) and was on hold for a while, eventually got put through to accounts and they told me that I must speak to someone in the solution team. I asked for a phone number for the solution team but was told that they do not have a direct number. What is the point opf a solution team if you cant get through directly, furthermore, once I got though the call was dropped.</p> <p> </p> <p>I would very much appreciate it if somebody would actually get hold of me. I can guarantee that if I owed vodacom money they would get hold of me soon enough, now that they owe me money, nobody phones me.</p> <p> </p> <p>I am very irritated and would appreciate help in getting my money that is due to me.</p>