Double minutes, double data ****!!!!

In 2016 we received a call from Vodacom telling us that because we have been such loyal customers of Vodacom over the years, they want to award us with additional data and minutes on our accounts. At first, I thought that it must be a ****. Needless to say that I should have listened to my inner voice telling me to drop the call immediately. I went through the explanations given to me by the call center agent. One of the questions I specifically asked was: “will this affect my current upgrade date?” She said NO SIR IT WON’T. Well, it did. This week when I wanted to upgrade my phone, Vodacom wants to tell me that my contract cannot be upgraded because I am still in contract.

I contacted Vodacom to enquire about the situation. And today they came back to me with an SMS (asking me to phone them) saying that according to voice recordings that they listened to, they are correct and I’m wrong. I then asked them to forward me the recordings. They bluntly refused.

I even have proof from one of the other Vodacom consultants, reading back to me from my online record which states that I specifically asked them if the new minutes and data will affect my upgrade date. To which the answer was NO, IT WILL NOT. Even my wife recalls the conversation I had with them.

It doesn’t seem that Vodacom would like to allow their “loyal” customers to upgrade.

I would like to have this “****” upgrade expunged immediately so that I can upgrade my handset and package. I cannot believe that Vodacom deliberately deceives their customers to this extent. THIS MUST STOP!!!!