Double ***** on my Vodacom Account - NO response from Vodacom

On 2017/08/13 there was a ********** contract created and added to my account. On 2017/08/14 I logged the case with Vodacom. Received several refs: 1-3 ********** 319 146, 1-3 ********** 999 567, 1-3 ********** 026 905, 0053 02A8 4EF9 9638, On 2017/08/15 I sent affidavit to various email addresses including: ********** Same evening I got email back from Kabelo Mogorosi with ref: 1- ********** ********** . He confirmed that it was a ********** transaction at Chartz Connect at Mall ********** Since then I am trying to get a response from Vodacom to find out if this is an Identity Theft Case. I have formally requested for the FICA documents that should have been submitted when this contract was created. I get answers like “the case was closed due to lack of documents”, “the case does not exist”, “it is with the ***** Department, they will call you”, “we don’t have a ***** Department”. I was given several numbers for the “***** Department”, of which NONE work or get me to the actual person dealing with the case. Is there anybody at Vodacom that ACTUALLY CARE about their CLIENTS??