double deduction of money

<p>A month ago vodacom has deducted a debit order twice after reporting it 3times already every consultant promises the money will be paid back within 7days it is still not paid back today we phoned again the consultant was rude and couldnt give any answers. So tired of money being ****** from one and not given back never was my account in arears ever I feel this is unacceptable service and would like answers today I feel that my contract will be moved to another service provider after this service I recieved</p>