Double Deduction

Vodacom deducted double debit orders from clients last night. The call centre says it will be addressed on Monday, when the accounts/subscription staff are back in the office. I have both personal and business contracts with them, and this double deduction affected my business cash flow severely. They are offering free data bundles to customers to apologise for the inconvenience, BUT 1) how does is help me with my cash flow today? 2) they say it will be addressed on Monday but give me no indication of when the transaction will be reversed 3) who gets the interest on the funds lying in Vodacom's account? 4) where is the COO to address this as it has affected numerous customers? 5) is it too much to expect Vodacom to address the problem immediately and not make their internal operational problems their customers' burden? 6) who's taking accountability in Vodacom and ensuring this does not happen again. Finally, well done to the poor call centre agents who are left to deal with the problem, but disempowered to resolve this.