Double deduct my debit order

During 1 December 2015 my debit order did not go off as a result of my account that was frozen by the bank as a result of transactions of s**** by hackers. At the end of December Vodacom took my debit order off 3 times. Despite requesting on 4 occassions to pay back the funds, they still did not do so on 12 January 2016. As a result, another debit order did not go off end of December as I was R200 short in my account because of Vodacom's excessive debit order deduction. I now am facing a non payment result on my credit record as a result. Vodacom is impossible to get a hold off, nor do they answer my plea for a refund. They penalised me with a R100 for non payment December 1 2015, but they breach contract by double take of a debit order, surely I can now penelise them with the same amount of R100 for *****ing my money. This is ***** and must be adressed by the authorities.