RS
Ryan S
1 reviews | Active since Feb 2020
28 May 2020, 07:38
Double debut issues from Vodacom.
Due to covid 19 and lack of funds and income. I removed my debit order until I had money and did an eft
My debit orders go off around the 26th and I just needed a few more days. So I phoned Vodacom and they removed the debit order
This month I do my eft as normal. And ofcourse what do they do without my permission.... Debit me
And now ofcourse its stories to get my refund.
We not talking a few hundred bucks here we talking R2254...i cannot afford a double payment in one month and when I asked to speak to a superior I was told sorry we working remotely.
It's not OK and I need that refund asap Vodacom.
Not happy I've been a client of yours for many years
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
28 May 2020, 08:55Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 May 2020, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
