RS
Ryan S

1 reviews | Active since Feb 2020

28 May 2020, 07:38

Double debut issues from Vodacom.

Due to covid 19 and lack of funds and income. I removed my debit order until I had money and did an eft

My debit orders go off around the 26th and I just needed a few more days. So I phoned Vodacom and they removed the debit order

This month I do my eft as normal. And ofcourse what do they do without my permission.... Debit me

And now ofcourse its stories to get my refund.

We not talking a few hundred bucks here we talking R2254...i cannot afford a double payment in one month and when I asked to speak to a superior I was told sorry we working remotely.

It's not OK and I need that refund asap Vodacom.

Not happy I've been a client of yours for many years

0
Replies (1)
Vodacom
Vodacom's reply28 May 2020, 08:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team