DL
David L

1 reviews | Active since May 2016

15 Feb 2018, 15:10

Double debt order amounts and lack of service

Vodacom has closed my first review of their *********** service and lack of communication. I still today, have not received the proper feedback I requested.

It is pathetic to think a business can charge you for this kind of service.

As previously stated, I want Strini Michael to call me.

I have escalated this issue to the National Consumer Commission where it will be taken further.

Vodacom will not close this review until I am satisfied.

0
Replies (3)
Vodacom
Vodacom's reply15 Feb 2018, 15:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DL
David L's update16 Feb 2018, 09:24
Reviewer Update
Still no response nor calls.
DL
David L's update20 Feb 2018, 10:02
Reviewer Update
Thank you Strini for contacting me. I am half way satisfied with my issue, there are just a few things I am waiting for from Vodacom, when they are resolved then I will be happy. I can now see my issues are taken seriously and things are starting to happen.