Double debits will not be automatically paid back

On 31/12/2015 Vodacom debited my bank account twice, then on 1/01/2016 I received an SMS from Vodacom to apologise and to say that Vodacom will ensure that refunds and all associated banking charges are paid by close of business on Monday. On 05/01/2016 (Tuesday) I checked my bank account expecting to see the second debit refunded, it was not there. I called Vodacom, and enquired when I may expect to be refunded, but was informed that my Vodocom account would be credited and that I had to request a refund to my bank account. I then requested to switch from debit order and rather pay via EFT. <br> Vodacom has yet again left a sour taste in my mouth, the first time was by increasing my monthly bill after roughly a year after I'd signed another 2 year contract.