Double debits query

I cannot express more disgust at vodacom call centre agents when today i called about VODACOMS double debits, transferring me from one clueless agent to the next when all i wanted was my money back (vodacom double debited me on the 1st of January). As God is my witness i want nothing to do with vodacom. Please hire people who are clued up on their work, what an inconvenience from \South africas leading cellular network"