1 reviews | Active since Dec 2016

08 Dec 2016, 10:21

DOUBLE DEBITS MY ACCOUNT AND DOESNT REFUND OR CALL BACK OR REPLY TO MAILS OR FACEBOOK

<p>firstly I was double debited for a transaction that said was unsuccessful and now almost 2 weeks later haven't heard a word back, called Vodacom everyday and get the phone line cut or no answer. Posted on Facebook and sent e mails with NO response.!!!</p> <p> </p> <p> </p> <p>VODACOM YOU ARE *******.!!! </p>

0
Replies (1)
Vodacom
Vodacom's reply08 Dec 2016, 10:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team