Double debits, Double upgrade fees, shocking customer service

<p>I too have had nothing but terrible service from Vodacom. I initially took out a 2G plus 2G contract (I am not putting my number on the internet, you can contact me for it) in 2011, which I paid R150 per month for. After the two years, they did an upgrade without authorization, my monthly fee was R99, so I went in and demanded to hear the recording that I presumably gave consent for an upgrade. They couldn't find the recording. So I did an upgrade in Autopage Cellular Office (January 2015). It was still at 2G plus 2G as far as I knew. Sometime in that period I would go through a lot of data and had to top up via My Vodacom. No notice of their packages being changed, but continued to debit me for what i thought i was getting. I have contacted, (First time March 2016) them several times with regards to signal issues and if they could put up a booster in our area as I am not the only one with 2G or Edge as the signal. My work is purely reliant on a good signal, I have lost five jobs due to bad signal or no signal. In October 2016 I contacted them for an upgrade. The woman dealing with my upgrade (I upgraded to a 10G package which costs R499) was rude and unprofessional, when I said to her, "I can't hear you!" she said, "it's been a rough week with the iPhone six launch, so we having a bit of a party!" She was not paying any attention to me at all and did what she wanted. A week later, there was a billing issue, so I contacted Vodacom again, I asked them why am I being charged so much, they said it was her commission, but please note that my Upgrade only came into effect in January this year. December I receive my account that said R517, I call yet again to query this, they said I am still paying for the rental, and that January was the last month I would pay for the rental. So I leave it at that, 1st January comes, and they debit my account for R637-00, I call yet again, and they said, the reason they took so much money was due to the upgraders commission. I thought this is absolutely BS. So I sent an email and to date still not got a reply. February account they deducted yet again R517-00. I am fed up with Vodacom and their just helping themselves to my hard earned cash, they still have not resolved any of my issues, and I have been with Vodacom since 2003. I have four cell phones (prepaid) and 1 data contract with them. How come there is no customer service or satisfaction? How can they get away with this?</p>