YS
Yvonne S
1 reviews | Active since Dec 2024
01 Dec 2024, 17:19
Double debiting by Vodacom
On the 9 October 2024 I gave Vodacom my new banking details for my cellphone and Fibre. On the 28 October 2024 they deducted my monthly premium and did so again on the 5 November 2024. I have tried the whole of November to try and sort thus out. I spoke to several customer service consultants and two team leaders and all they say is that they don't have two payments. They don't allow you to speak to the collections department. I went to my Bank twice, gave them confirmation from the bank together with the relevant reference numbers and now they simple ignore my emails.
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Replies (2)
Vodacom's replyOfficial
01 Dec 2024, 20:49 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2024, 20:49
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2024, 14:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2024, 14:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,