Double Debited - Still No Refund After Almost a Month

I was double debited R8,000 by Vodacom and sent a refund request email on 27 January.

As of 23 February, I have still not received my refund.

What is frustrating is that Vodacom is very efficient when collecting payments from customers, but when it comes to refunding money that is owed, the process suddenly becomes slow with ongoing delays and explanations.

An amount of R8,000 is significant, and waiting almost a month for a refund is unacceptable.

I would appreciate urgent intervention and confirmation of when this refund will be processed.

The most useless customer support