Double Debited No Refund

<p>I have a debit order that went off twice for closing my account with Vodacom. Everytime I call in Vodacom, they either tell me my account doesn't exist or I should e-mail ( pop@vodacom ) /fax ( ********** 666 ) them my bank statement because they don't have the power to refund me, which I have, more than 3 times, but without any reply. I even received an account statement now, and it reflects that my account has R1201 that should be paid to me, but no one is attending to any of my communication.</p>