1 reviews | Active since Jan 2015
DOUBLE DEBITED/MONEY ****** and ZERO RESPONSE FROM VODACOM
<p>I upgraded my contract to RED VIP on 2 June 2016. This means I pay 2K per month for unlimited calls, 5G data and unlimited sms's. I was debited 4.8K for July. I have called no less than 10 times to the call centre and experienced everything from rudeness and incompetence to blatant lies. I have called every day since 1 August and some days more than once. I have visited the Clearwater branch twice in the last week to ask for their assistance, they advise they cannot help and I must contact Vodacom....so who are they? </p> <p>Vodacom has "******" money out of my account and refuse to give it back and acknowledge their error. If I do not have a resolution by Wednesday I will have no option but to reverse the debit order. Vodacom are a bunch of *********** fools!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VODACOM HAS NOT BEEN IN TOUCH TO RESOLVE MY ISSUES OF A DOUBLE DEBIT, THEY HAVE EFFECTIVELY ****** MONEY OUT OF MY ACCOUNT AND ALMOST 2 WEEKS, CANNOT BE BOTHERED TO CONTACT ME TO CORRECT THIS.
I AM LEFT WITH NO ALTERNATIVE BUT TO REVERSE THE DEBIT ORDER MYSELF.
VODACOM HAS NOT BEEN IN TOUCH TO RESOLVE MY ISSUES OF A DOUBLE DEBIT, THEY HAVE EFFECTIVELY ****** MONEY OUT OF MY ACCOUNT AND ALMOST 2 WEEKS, CANNOT BE BOTHERED TO CONTACT ME TO CORRECT THIS.
I AM LEFT WITH NO ALTERNATIVE BUT TO REVERSE THE DEBIT ORDER MYSELF.