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Thavan M

1 reviews | Active since Oct 2011

07 Jul 2022, 06:01

Double debited for no reason and Vodacom say they cannot get hold of on my Vodacom no !

I paid a reversed debit order immediately in June. I am double-debited In July. This is UNACCEPTABLE and VERY BAD CUSTOMER SERVICE as I contacted them a few days earlier to query the large outstanding amount. TO ADD INSULT TO INJURY, THEY SAY THAT I COULD NOT BE REACHED ON MY VODACOM CELL NO. That's pathetic for a CSP.

0
Replies (3)
Vodacom
Vodacom's reply07 Jul 2022, 08:16
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
TM
Thavan M's update07 Jul 2022, 12:13
Reviewer Update
STILL NO CALL BUT I GET AN SMS REMINDER TO PAY MY OUTSTANDING BALANCE BUT I'M IN CREDIT. GOING TO REPORT TO ICASA. PATHETIC service
TM
Thavan M's update08 Jul 2022, 11:01
Reviewer Update
STILL NO CALL FROM VODACOM. I get a call from 082135 buy when I answer, it rings as if I made the call and there's no one on the other side. SORT THIS OUT IMMEDIATELY