Double debited and not happy!!

Vodacom! I have escalated this to your team and I would like it resolved sooner rather than later..I have always stayed a loyal Vodacom client, even though people have advised there are cheaper providers out there with better contracts! I have just recently done my upgrade and was advised I would pay what I have been paying at the end of this month and that my new contract would kick in on the first of July, meaning..I would pay for the new contract at the end of July! Only to find I have been devoted twice! Not only for old rates that I was paying, but for the new rate as well ( which by the way is NOT the amount discussed on the call!!) best you sort this out and refund me into my account and not as a credit, and I want this done ASAP pls..you cannot make some be out of pocket due to your staff either giving me incorrect information or making a error! I suggest you contact me and sort this out! Otherwise you can take your contract and the new phone and I’ll contact another provider!

Your query has been escalated to one of our Solution Experts. Your ref number is: 1- ********** ********** Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom [Service RequestOwner Group]

Regards, Louise