Double debited account

Inspite of Vodacoms assurances that double debited accounts will be rectified by the close of business today, I have yet to be reimbursed. This is an absolutely unacceptable level of service! The meer fact that this occurred in the first place is laughable and displays utter contempt for Vodacom customers. I am ashamed to be associated with such paltry service. I demamd that this be rectified with immediate effect as at its base level Vodacoms actions are tantamount to *****.