double debited 3 months in a row

Item: Vodacom
Rating: 1
Author: John C

You guys have now double debited me 3 months in a row by R500.00 every time, that is R1500.00 you have taken in 3 months, I have it on recording that your own manager said there was no followup done from you side Vodacom!!!!!

i keep on getting an sms saying that the matter is resolved and its not.

Now that is incompetence and negligence from your side, I want my contract cancelled with you and my monies paid bac****!

Helpful (0)

Replies (3)

Vodacom's replyOfficial

01 Jun 2018, 10:56

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Jun 2018, 10:56

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

John C's updateReviewer Update

14 Jun 2018, 11:01

Hello Vodacom I got a call saying that my matter was resolved and payment be done, Look up to now I have had 2 calls from Vodacom and yet no funds have been released to me in my account, please can you tell me what is happening here, this is really becoming a pain as I am worried that you are going to double debit me again.

John C's update14 Jun 2018, 11:01

Reviewer Update

John C's updateReviewer Update

15 Jun 2018, 07:24

You only paid back R383!!!! what the **** is this bull****!!!!!! My account ranges approx R900 and you debit me R12500 twice!!! and all i get back is this ****!!!! I am taking this further you ****ing *******

John C's update15 Jun 2018, 07:24

Reviewer Update