DOUBLE DEBITED

Vodacom double debited my account in August 2018 and when liaising with the one of the consultants in store, he advised that nothing should be paid until my account was credited. He checked my statement and confirmed that Vodacom was at fault for the double debit. He then emailed the relevant team for the credit to be app**** but nothing was done.

Since August 2018 I have been fighting to get my account credited, I spoke with various agents directly from Vodacom and have all the email trails as proof, in which I can also name.

I have contacted Vodacom ample times which I also have proof of and have not gotten a call back. One call in particular was to setup a payment plan and when arriving in store to pay I was told there was no payment plan set up on the account.

The service received from Vodacom was appalling and I don't see how I am liable to pay the amount that is set. As the instruction from a Vodacom consultant (named Mohammed at Kenilworth center branch) was NOT TO PAY UNTIL MY ACCOUNT IS CREDITED.

This is unacceptable and frustrating that I have been receiving threatening letters for something that was not a mistake on my behalf. I was only doing what I was told and no communication was made from Vodacom's side and I have been doing all the running around for something that was not my mistake.