jS
justin S
1 reviews | Active since Nov 2013
01 Mar 2019, 09:16
Double Debit/Charge
Just been double debited by Vodacom on my 30gb data line and no reason given over phone. It has been "escalated" and i must now wait 7 days for a possible refund. Shocking to say the least
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Mar 2019, 10:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2019, 10:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
jS
justin S's updateReviewer Update
01 Mar 2019, 10:48stock standard copy and paste response - lets wait and see if contact is made (personally)
jS
justin S's update01 Mar 2019, 10:48
Reviewer Update
stock standard copy and paste response - lets wait and see if contact is made (personally)
Vodacom's replyOfficial
13 Mar 2019, 16:56Dear Justin,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Mar 2019, 16:56
Official
Dear Justin,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance.
Regards,
Vodacom Consumer Website Team
Best regards,