Double Debit Unresolved

<p>Att Faiek Mohamed</p> <p>Once again I am complaining about an unresoveld issue</p> <p>So I am still awaiting vodacom s reply to my message after we had a quick discssion, but I am still awaiting</p> <p> </p> <p>IT IS LIKE YOU KEEPING ME FOR A FOOL FOR EVERYTIME CALLING ME AND I SUBMIT DOCS BUT NO ONE COMES BACK, MUST I FIRST GO TO THE PAPERS AND MEDIA BEGORE YOUBLOSTEN</p> <p> </p> <p>Dear Faiek Mohamed</p> <p> </p> <p>I am still awaiting a reply from F Mohamed from vodacom after I gave him proof that I am correct and to show him he is wrong.</p> <p> </p> <p>I had my bank statements drawn by the bank which I mailed you and you could see that I did pay every month, then you come back to me stating their is no payment for Dec/jan but yet I scren shotted my statement to show you it was paid, the exact same statements I mailed you, Then you just mail me back no payments was recivied. PLEASE GO LOOK AGAIN, I am not sure if is vodacoms way of playing games but I am getting tired of it, I have the evidence to state my case but you keep on coming with excuses. But now it will leave me no choice but to escalte this to the ombudsman/NCC as you keep on ignoring my facts.</p> <p> </p> <p>Since I got this contract I always paid it on time and suddenly the month I changed my debit order date you took off twice the money which you had no right to as I only changed my debit day and that meaning you would still of received your installment for the month. I do not know where your system made the mistake to say I was in arrears by you.</p> <p>So I want my one premuin back and if it must I will follow the legal route to court and the NCR and Ombudsman and NCC as I will have the evidence to show that since I got the contract every month the account was paid the normal installment and their was no grounds for the double debit. I don't care when your system generates the invoice the payment was made for the month and I have other accounts whereby I also moved my debit date and no double debits were done by them</p> <p>So fix it or this will result into further legal proceedings, as I am also looking at the comment of Hello Peter you guys have alot of problems with your system.</p> <p>Thank You</p> <p>awaiting your reply</p>